Dear Valued Customer,
We regret to inform you that our credit card payment system has been compromised due to a hacking incident. This has affected some of your recent transactions with us. We sincerely apologize for any inconvenience or loss you may have experienced as a result of this issue.
We are currently working with cybersecurity experts to resolve the situation and ensure the safety of our payment systems. The recovery process is expected to take approximately 24 hours, and we will notify you as soon as everything has been restored.
To ensure that your interests are protected, we commit to:
Fully refunding any affected transactions.
In order to assist us in verifying and processing your refund, please kindly provide any proof of the charges, such as:
Bank or credit card transaction statements.
Notification emails or any relevant documentation related to the affected transactions.
Refunds will be processed once our system is restored, and we have received all necessary verification details. We will reach out to you to confirm the specifics and any related information.
We apologize once again for this inconvenience and remain committed to ensuring the security and safety of your transactions in the future.
Thank you for your understanding and patience during this time.
If you have any questions or need further assistance, please feel free to contact us at [email protected]
Best regards,
CutFileLabs